EcoPathways / Tomás Lorenzo Fernández is the organiser of your package retreat in Castilla y León.
Your booking in financially protected
Your booking is protected by the financial guarantees required for travel agencies in Castilla y León, Spain,
Insolvency guarantee
FIATC Mutua de Seguros y Reaseguros
Guarantee No. 5001135.0001 · €100,000
Claims: CREDICAND Suscripción de Riesgos, S.L.
+34 951 385 725 · caucion@credicand.com
If EcoPathways becomes insolvent, this guarantee protects payments for package services not provided and, where applicable, repatriation.
Civil liability insurance
Occident GCO, S.A.U. de Seguros y Reaseguros
Policy No. 549646629.
Your package travel rights
Because this retreat is sold as a package, Spanish package-travel law gives you specific rights:
- You must receive clear information before booking.
- EcoPathways is responsible for delivering the package as agreed.
- You can transfer your booking to another suitable person, subject to reasonable notice and any actual extra costs.
- If we make a major change before the retreat, you may accept it or cancel without penalty.
- If unavoidable and extraordinary circumstances seriously affect the retreat or travel to the destination, you may cancel without penalty.
- You may cancel at any time before the retreat, subject to the cancellation conditions and any reasonable cancellation charge.
- If an important service cannot be provided during the retreat, we must try to provide a suitable alternative without extra cost.
- If services are not provided correctly, you may be entitled to a price reduction and/or compensation.
- If you are in difficulty during the retreat, we must provide reasonable assistance.
- Your payments are protected against insolvency and, where applicable, repatriation.
You can read the full law here on :Official Standard Package Travel Information ( Spanish)— Annex II(A)
